Privacy Policy v12my – Player Personal Data Protection

1Information We Collect

V12my collects various types of personal information to enable us to provide a safe, seamless, and integrated service to every player. This data collection is carried out transparently and only for legitimate purposes.

1.1 Registration Information

When you register an account at v12my, we collect the following information:

• Full name as shown on your official identification document
• Date of birth for age verification purposes (18+)
• A valid and active email address
• Malaysia mobile phone number
• Your chosen username and password
• State and country of residence

1.2 Identity Verification Information (KYC)

As part of the mandatory KYC process, we may request additional documents including:

• Valid MyKad or passport copy
• Bank or utility statement as proof of address
• Selfie or recent photo for identity verification
• Bank account details for withdrawal processing purposes

1.3 Transaction & Game Information

V12my records all financial and gaming activity in your account, including deposit history, withdrawals, wagering history, claimed bonus records, and account balances. This data is required to ensure account accuracy, facilitate any disputes, and meet internal audit requirements.

1.4 Technical Information

Our systems automatically record technical information when you access the platform, including IP address, browser type and version, device operating system, session cookie data, pages visited, and session duration. This information is used for security purposes, fraud detection, and improving the user experience.

2How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. v12my does not use your data excessively or for purposes unrelated to the provision of platform services.

2.1 Marketing Communications

V12my only sends you marketing communications when you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time via the notification settings in your account or by contacting our support team. Withdrawal of consent does not affect the processing of data that took place prior to withdrawal.

2.2 Responsible Gaming

V12my uses your gameplay pattern data to identify early signs of problem gambling. This is done solely in your best interest, and we may reach out to offer support or suggest self-control tools available on the platform.

3Sharing Information with Third Parties

V12my does not sell, rent, or disclose your personal data to any third party without your consent, except in the situations described below and only to the extent necessary.

3.1 Integrated Service Providers

To operate the platform effectively, v12my works with trusted third-party service providers including licensed payment processors, gaming platform providers, KYC identity verification services, cloud hosting providers, and analytics platforms. All third parties are bound by strict data protection agreements and are only permitted to process your data for specified purposes.

3.2 Legal Requirements

V12my may disclose your personal data to the relevant authorities when required by law, court order, or regulatory directive. This includes investigations related to anti-money laundering (AML), financial fraud, or other unlawful activities. v12my will notify you of any such disclosure where permitted by law.

3.3 Business Transfers

If v12my undergoes any corporate restructuring, merger, or acquisition, player personal data may be transferred to the new entity. In such situations, we will ensure the data recipient is committed to complying with the same or stricter Privacy Policy.

4Data Security

Protecting your personal data is one of v12my's highest priorities. We continuously invest in industry-grade security infrastructure to keep your information safe at all times.

4.1 Technical Measures

• 256-bit SSL encryption for all data in transit
• AES-256 encryption for sensitive data stored in the database
• Two-factor authentication (2FA) for player account access and internal systems
• Real-time security threat monitoring 24/7
• Active intrusion detection system (IDS/IPS)
• Network segmentation and controlled server environments
• Periodic penetration testing conducted on a regular basis

4.2 Organisational Measures

• Access to player personal data is restricted on a need-to-know basis only
• All staff handling personal data undergo regular data protection training
• Non-disclosure agreements (NDAs) are required for all staff and contractors
• Clear and tested incident response procedures to address any data breaches
• Internal security audits are conducted every quarter

4.3 Data Retention Period

V12my retains your personal data for as long as your account is active or as long as necessary to provide our services. Once an account is closed, data is kept for the minimum period required by Malaysian law before being securely deleted or anonymised. Financial transaction data is typically retained for 7 years in line with Malaysian legal requirements.

5Cookies & Tracking Technologies

V12my uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and collect analytics data that helps us improve our services.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Stores your preferred settings such as language and display theme for your convenience.
• Analytics Cookies: Helps us understand how players use the platform so we can improve the overall user experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the integrity of your login sessions.

5.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your gaming experience. By continuing to use the v12my platform after the cookie notice is displayed, you consent to the use of cookies as described in this policy.

5.3 Other Tracking Technologies

In addition to cookies, v12my uses web pixels and server logs to monitor platform performance, detect technical errors, and analyze usage patterns. Data collected through these technologies is aggregated and not used to identify individual players except for security purposes.

6Your Rights Regarding Personal Data

As a v12my player, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). v12my is committed to respecting and facilitating the exercise of these rights.

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Data access requests can be submitted to our privacy team and will be processed within 21 business days. A nominal fee may be charged for excessive or repeated requests.

6.2 Right of Rectification

If you find that any personal data we hold is inaccurate or outdated, you have the right to request a correction. Most basic information can be updated directly through your account profile settings. For information requiring re-verification such as name or date of birth, please contact our support team with the relevant supporting documents.

6.3 Right to Withdraw Consent

For data processing based on your consent — such as receiving marketing communications — you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal. Consent can be withdrawn through the notification settings in your account or by contacting us directly.

6.4 Right to Erasure

You may request deletion of your personal data by closing your v12my account. However, certain data may need to be retained for a specified period to fulfil our legal obligations, including AML requirements and tax reporting. We will clearly inform you of any data that cannot be deleted and the reasons why.

7Changes to This Privacy Policy

V12my reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technologies used. Any changes made will take effect once the updated version is published on this website.

For significant changes that affect how we process your personal data, v12my will provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the v12my platform after the notice period is considered your acceptance of the changes made.

We encourage you to review this page regularly to stay informed about how we handle your personal data. The date of the latest update is always displayed at the top of this document.

8Contact Us for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or how v12my handles your personal data, our privacy team is ready to assist.

You can reach us via:

• Live Chat is available directly on the v12my platform — instant responses during operating hours
• Email: [email protected] — response within 1–2 business days

For formal complaints or requests related to data protection, please include the following in your message: full name, v12my account number, type of request (access / correction / deletion / complaint), and full details of your request. This will help our team process your submission faster and more accurately.

V12my is committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring that your rights as a player are always respected and fully protected.